Refund policy

1. I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
3. To start a return, you can contact me at natalie.toplass@hotmail.co.uk. Please note that returns will need to be sent to the following address: Natalie Toplass, 102 The Knowle, Jackfield, Shropshire, TF8 7LB, United Kingdom.
   
4. I do not provide free returns. The buyer needs to cover the cost of returning the item, unless the item is damaged.
5. It's recommended to use a tracked delivery service to ensure there is proof of delivery.
6. I am not responsible for losses during return transit.
7. Refunds will be made against the original method of payment used.
8. Refunds will be made for the cost of the goods only - not any shipping charges unless products are deemed faulty.
9. Please email me at natalie.toplass@hotmail.co.uk. if you have any returns questions.
   

 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.